Last updated: June 10, 2026
Refund Policy
How LaunchAlways handles cancellations, refunds, EU withdrawal rights, Stripe payment processing, and billing disputes.1. Summary
LaunchAlways sells digital SaaS subscriptions and usage-based access to developer tools. Payments are processed through Stripe.
You can cancel future renewals at any time. Refunds for past charges are handled according to this policy and applicable law.
2. EU 14-day withdrawal right
If you are an EU consumer buying online, you may have a 14-day right to withdraw from a distance contract without giving a reason.
For digital services and digital content, this withdrawal right may be lost once service performance starts during the withdrawal period if you expressly consent to immediate performance and acknowledge that the right may be lost. If the service has started but you retain a mandatory right, any refund may be adjusted as allowed by applicable law.
3. Subscription renewals
Canceling a subscription stops future renewals. Unless required by law, subscription fees already charged for the current billing period are not automatically refunded after the period has started.
If you believe a renewal was charged in error, contact support@launchalways.com within 14 days of the charge and include your account email and invoice or Stripe receipt reference.
4. Eligible refund situations
We may issue a refund where required by law, where a duplicate charge occurred, where an incorrect amount was charged, where you were unable to access paid service features due to a verified LaunchAlways service failure, or where we approve a goodwill refund.
If a paid digital feature has been materially defective and we cannot fix it within a reasonable time, EU digital content and digital service guarantee rules may provide rights to price reduction or contract termination.
5. Non-refundable situations
Unless required by law, we generally do not refund charges for unused time after cancellation, unused quota or credits, failure to cancel before renewal, account suspension for policy violations, generated assets already delivered, SEO Audit checks already run, Backlink Submission actions already performed, or loss caused by incorrect customer inputs.
Refunds are not available for activity involving prohibited, restricted, NSFW, unlawful, infringing, deceptive, or Stripe-incompatible use.
6. How refunds are processed
Approved refunds are processed through Stripe to the original payment method where possible. Processing times depend on Stripe, card networks, banks, and payment methods.
Stripe fees, taxes, currency conversion, and payment-method rules may affect the timing or amount shown by your bank, subject to applicable law.
7. Chargebacks and disputes
If you file a chargeback or payment dispute, Stripe and the payment networks may request evidence such as invoices, login records, usage records, cancellation history, and support communications.
Contacting support first is usually faster. We reserve the right to pause account access during unresolved payment disputes where permitted by law.
8. How to request a refund
Email support@launchalways.com with the account email, invoice or receipt ID, plan, charge date, and reason for the request. We may ask for additional information to verify the account and assess the request.
We aim to respond within 4 business days. This does not limit any mandatory rights you may have under applicable consumer law.